Privacy Policy

Masar Al Marifah is committed to handling responsibly the personal data provided by website visitors, customers, and authorized users of the customer portal. This policy describes the categories of data, the general purposes of processing, and how to contact us.

Information We Collect

• Contact details submitted through service and consultation requests, such as name, email address, phone number, message, and requested service.
• Account and company information, quotation requests, project information, and documents voluntarily provided when using restricted services.
• Operational and security information necessary to run the website and protect forms and accounts.
• Visit or advertising campaign source data, such as UTM parameters, when available in a visit link or service request.

Why We Use Information

• Responding to inquiries and service requests, preparing quotations, and managing contractual relationships.
• Managing accounts, services, and projects, and improving the website experience.
• Preventing unauthorized use and complying with applicable legal obligations.
• Measuring the performance of marketing channels and contact requests in a manner proportionate to the stated purpose, while respecting consent requirements for optional tracking tools.

Analytics and Advertising

We may enable analytics and conversion measurement tools, such as GA4 or advertising platform tools, in the future after completing the necessary configuration and safeguards. Mentioning these tools does not mean they are currently active. Names, email addresses, phone numbers, and message contents should not be sent to advertising tracking events.

Sharing and Access

Access to customer information is restricted according to roles and permissions. Marketing service providers are not granted access to customer or project information merely because they manage content or campaign reports. We may engage technical service providers when needed, subject to appropriate safeguards and applicable laws.

Retention and Security

We retain information for as long as necessary for legitimate purposes and legal and contractual obligations, with appropriate access and security controls. Detailed retention periods are reviewed under internal data management policies.

Your Rights

You may contact us to ask about your information, request access or correction, request deletion, or exercise other rights available under applicable laws, subject to legal exceptions and obligations.

Cookies

See our Cookie and Tracking Policy for information about essential and optional technologies and the available controls.

Contact

For privacy inquiries: [email protected].

This is an operational draft and requires final legal review under the Saudi Personal Data Protection Law and other applicable regulations before public publication.