Cancellation and Refund Policy

Cancellation and refund terms vary according to the nature of products, licenses, subscriptions, services, and projects, and depend on approved agreements and applicable statutory rights.

Consultations and Quotation Requests

Submitting a service, consultation, or quotation request does not constitute a purchase. You may request changes or cancellation before accepting an offer or entering into a separate contractual commitment.

Products, Licenses, and Subscriptions

Eligibility for cancellation or refund depends on delivery and activation status, the manufacturer's or license provider's terms, the approved contract, and applicable laws. Digital licenses and subscriptions may be subject to different rules from physical products.

Services and Projects

Cancellation or scope-change requests are reviewed according to project stages, completed work, costs, and contractual commitments, without prejudice to statutory rights.

How to Submit a Request

Send your cancellation or refund request to [email protected], including the request or quotation number and a description of the circumstances. The request will be reviewed under its applicable terms.

Privacy

Contact information required to review your request is processed under our Privacy Policy.

This policy requires legal review, and its timeframes and procedures will be completed when the final sales and supply policy is approved.